Have a question about your phone or plan? Contact us 24 hours a day 7 days a week for the best customer service! Unhappy with our product or services? You can return the item in an unused condition within 30 days of purchase for a replacement or a refund.
Phone Number For CBD Gummies
General Customer Care & Technical Support
From the T-Mobile app, on a T-Mobile phone
From your T-Mobile phone: 611
If you are calling about a technical issue with your T-Mobile service, please call from a different phone so that we can troubleshoot with you.
T-Mobile Internet Support
T-Mobile Home Internet Sales Support: 1-844-839-5057
T-Mobile Home Internet Tech Support: 1-844-275-9310
All calls made to this number from a T-Mobile handset are free from roaming, airtime, or long distance charges. Calls made to this number from landlines and non-T-Mobile phones will incur international long distance charges as well as any other additional charges that may apply.
Customer Care representatives are available daily from 4 a.m. to Midnight PST
Call Us – TTY
TTY service is available for the hearing and speech impaired.
We are having an issue with our TTY service, if this is care related, please reach out to our messaging team for help. If this is not care related, please dial 711 from you handset for help.
Call us via TTY toll free at 1-877-296-1018
TTY hours are from 4:00 a.m. – Midnight PST, daily.
Short Codes Just dial the short-code below as if you were making a phone call (information is not available via text message), hit “Send,” and we’ll give you the info you need. It’s fast, easy, and free!
#BAL# (#225#) – For your account balance and last payment received info.
#MIN# (#646#) – For your minute use for the current billing cycle.
#MSG# (#674#) – For your message use for the current billing cycle.
Questions and Comments
T-Mobile Customer Relations
PO Box 37380
Albuquerque, NM 87176-7380
Our 100% satisfaction guarantee policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or an exchange.
To be eligible for a return, your item must be returned in its original packaging. All refunds and exchanges are subject to review.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
HOW CAN I RETURN MY JustCBD ORDER?
To return your product, please mail it to: 3406 SW 26TH Terrace, Fort Lauderdale, FL 33312.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of the return shipping will be deducted from your refund.
HOW DO I KNOW IF MY RETURN WAS APPROVED?
Once your returned item is received and inspected, we will send you an email to notify you. We will also notify you of the approval or rejection of your refund.
HOW IS THE REFUND PROCESSED?
If you are approved, your refund will be processed. A credit will automatically be applied to your credit card or original method of payment.
WHAT CAN I DO IF I HAVE NOT YET RECEIVED MY REFUND?
If you haven’t received a refund yet, first check your bank account. Then contact your credit card company. It may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve followed all the appropriate steps and still have not received your refund, please contact us at [email protected] .
CAN I RETURN PRODUCTS THAT WERE ON SALE?
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded. You are responsible to pay for the cost of shipping back to our facility.
CAN I RETURN AN ITEM THAT WAS MARK AS A GIFT?
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will find out about the return.
WHAT SHIPPING METHODS DOES JustCBD OFFER?
JustCBD ships via FedEx & USPS to all locations within the 50 United States.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
No matter how hard we try, sometimes it’s just not possible to ship the same day. With the majority of our orders processed and sent out the same day, most of our shipments are received in 3 to 5 business days.
CAN I CHANGE MY SHIPPING ADDRESS?
Yes, for any change in your address, phone number or any important information, please contact our customer service team at (833) 458-7822 or send an email to [email protected] . One of our team members will be happy to assist you.
CAN I TRACK MY ORDER?
Yes, in your order confirmation you will find a number to track your order from the moment it has shipped.
HOW LONG WILL JustCBD TAKE TO SHIP MY ORDER?
There can always be an unpredictable delay. If you ever run into an issue with your order or are worried it hasn’t been shipped, have no fear. JustCBD’s professional customer service is just a phone call away, (833) 458-7822.
WHAT SHOULD I DO IF MY JustCBD ORDER DOES NOT ARRIVE?
First, please check around your house or apartment, as packages are often placed just steps away from your door. Don’t forget to ask your neighbors too. If your order does not arrive, you can contact our customer service team at (833) 458-7822 or send an email to [email protected] , so we can open an investigation into your order.
JustCBD is the future of CBD. This truth is backed by years of experience both the manufacturing of the product and the global distribution on the wholesale and retail ends of it. There may have been brands that came before us. None of them have been able to push through and inspire the culture in the way that we have.
SSGI Financial Services
UK Office : 83 Victoria Street London SW1h 0HW
+44 20 3129 0688
Corp : 3406 SW 26th Terrace C1
Fort Lauderdale, FL 33312